FAQs

What is Melodic Hugs?

Melodic Hugs creates personalized songs inspired by the details you share about your special person. Each song is custom-made and delivered as a digital keepsake to enjoy forever.

Want to hear what they sound like? Listen to our sample songs on the Home page!

How does the process work?

1) Choose your Melodic Hug product

2) After checkout, you’ll receive a “Thanks for shopping with us” email.
Click Download to open a short PDF with a link to your Song Survey.

3) Fill out the survey — once we receive your answers, we start creating your custom song!

4) You’ll receive another email with a link to download your song and enjoy it with friends and family.

What ages are these songs good for?

All ages! We create songs for everyone.

What occasions are these songs perfect for?

"Just because"
Births & baby announcements
Birthdays
Holidays
Graduations
Milestones and achievements
Weddings and anniversaries
Any occasion or moment you want to celebrate, remember, or cherish for years to come

How long does it take to receive my song?

All Little Hug and Signature Hug songs are delivered within 2-3 business days after Song Survey completion.

Forever Hug Songs are delivered within 48 hours after Song Survey completion.

Please note that revisions may extend delivery times, depending on the changes requested.

I'm not sure which musical mood to choose...

No problem! Just type "Help me choose" under Custom Mood in the Song Survey and we'll take care of the rest. We'll match the style to details you provide about your special person.

If I choose “Custom Mood” in the Song Survey, what kind of details can I provide?

You can be as detailed as you’d like. Many people share:

an artist or song they love
the type of energy they want (soft, upbeat, dreamy, playful)
instruments they prefer (guitar, piano, etc.)
a general feeling they want the song to create

Anything you share helps us shape the vibe so your personalized song feels exactly right.

Can I request revisions?

Yes.

Little Hug: No revisions included

Signature: 1 revision included

Forever: 2 revisions included

Revisions cover minor adjustments (pronunciation, style, tone, pacing, small lyric changes). Major rewrites may require an additional fee.

Can I cancel my order?

Because each song is custom-made, we cannot offer refunds once we begin production.

However, we always work with you within reason to ensure you're happy with the final song.

Can you create songs in other languages?

Yes! We currently offer songs in English and Spanish.

How will I receive my song?

All songs are delivered digitally to your email provided at checkout as an MP3 (and WAV for Forever Hug songs).

You can download, save, share, or play it anytime.

Can you incorporate multiple names?

Yes. Add the details in your Song Survey, and we will incorporate them naturally into the lyrics. Maximum of 4 names.

Can I share this as a gift?

Absolutely! Your personalized song is yours to share with family and friends however you'd like. It's a perfect gift for birthdays, celebrations, or just because.

Do you store my information?

We only store the details needed to create your song and deliver it. We never sell or share your personal information - see our Privacy Policy for more details.

Do I own the rights to the song once I receive it?

You receive a perpetual, personal-use license to enjoy and share your custom song with your family forever.

We retain the underlying production rights so we can legally create and deliver your custom music, but the song is yours to enjoy without limits, so play it, save it, gift it, share it with loved ones, and keep it as a family memory.

Didn't find the answer you were looking for?

Email us at hello@melodichugs.com and we'll do our best to get you your answer.